Text, Easily. Official Blog of LookNoThumbs.com, the Home of Online Texting

The Online Texting Business that wants to Be Nice.

Life isn’t fair sometimes, that’s for sure. But have you noticed how many businesses rely on policies that are heavily stacked in favour their own agenda rather than what the customer wants? Online texting service www.looknothumbs.com is taking a fresh approach.

Here are just a few examples of unfair policies that we’ve come to accept.

1. When you buy goods or services in advance, such as a gift voucher or prepaid text messages for your mobile phone, you’ve paid good money for them. The business has had the advantage of your money often long before actually delivering the goods or services. So why do so many businesses think it’s OK for these vouchers to expire after a month, 3 months or even a year if they’re not used? (check the small print!) As long as the business is still active, shouldn’t they either honour your purchase or at least refund the purchase price if they want to expire it?
2. If you buy something for your own use, then decide you can’t use it all yourself, what’s the harm in passing it on to someone else who can use it? And why should you even have to consult the issuer on this matter? Sure, there may be good reasons for some things not to be transferable, but prepaid gift vouchers for goods and services, and prepaid text messages simply should not be in that category.
3. Why is it acceptable for mobile suppliers to come up with and impose extra fees (roaming charges) on each other’s customers when they’re travelling  ? I haven’t agreed to this, or rather if I have, they buried it in so much small print that I missed it. The fact remains that I’m using the same device for the same purpose, so why the extra fees at all just because I’m away from home, and why so high?
4. Why do so many service companies require you to commit to 12 or 18 months to ensure a “special” price for their services? Could it be to ensure that you can’t vote with your feet and easily switch suppliers if they provide anything other than top quality service? That’s a sure sign of a business unsure of its own ability to deliver. Look very hard for alternatives to any business like this, because they’re too focussed on attracting new customers at any cost, and not interested enough in retaining YOU.

Online texting service www.LookNoThumbs.com aims to offer a breath of fresh air in a market where service plans and pricing are typically hidden in a smog of confusing conditions and short-lived special offers. They provide an easily understood and fairly priced service with no long-term commitment, designed to attract and delight both business and personal customers.

• Their online store offers pre-paid text messages at just one flat rate.
• Your prepaid texts don’t expire as long as your account is active.
• Your texts are yours to use or give away to other LookNoThumbs users (great for teams and families).
• Unclaimed vouchers are returned to the sender after a certain period (and an email reminder)
• You will never pay extra fees to use LookNoThumbs from overseas; send your prepaid texts from any computer, anywhere in the world.

Businesses should be winning customer loyalty by backing their offerings with consistently good customer service, not by convincing them to accept unfair terms they’ll later regret. Time will tell, but let’s all hope LookNoThumbs.com’s radical approach to the online texting business inspires imitators elsewhere.