Hidden Savings for Businesses using Online Texting
There are many reasons to embrace online texting if you are involved in running a business. Not all of them are obvious. Here are two that customers of LookNoThumbs.com text messaging portal are finding worth the price of admission:
- When you have a hands-on role in your business, which is usually the case for owners of small enterprises, you can’t afford to spend unnecessary time on the phone with customers, or tracking them down. Take a repair shop as an example, in any industry from cars to cameras. When the service is complete, a quick text message to notify the customer that their item is ready to collect is all that’s needed. Then you can get right back to minding your own business. Of the alternatives, an email may not be read for some time, and a phone call often results in time spent tracking down the customer, a chat that could wait till they actually come in to collect, and an ad-hoc request to check something else they just remembered, at no extra cost! (Could you oil my squeaky brakes too please?).
- If the customer does want to chat, and you have the time for that, why also incur the expense. Calling a customer’s mobile phone can be expensive. Share that expense by notifying the customer by text message, and be prepared to take their call (but at their expense) if they need to talk to you.
Online text messaging is the ideal way to take back control of your time, get short messages out to customers quickly, and reduce your phone bills.