Garage Business Attracts Customers with Online Texting
Online texting is an efficient and easy way for garage businesses to improve customer service, attract new and retain old customers.
LookNoThumbs.com offers an online texting service that garage businesses are using to keep in touch with customers and also deliver a higher level of customer service.
Here is the scenario, without the use of online texting:
(1) The customer leaves the car at the garage in the morning and goes off to work.
(2) The garage owner starts the repair and finding that he needs to buy an expensive part, phones for the customer to authorise and gets voicemail.
(3) The repair goes on hold.
(4) Later the garage owner phones the customer and getting through, takes 20 minutes to explain that as it is too late to get the part, the repair will need to wait until the next day.
Now, using online texting, here is the new scenario:
(1) The customer leaves the car at the garage in the morning and goes off to work.
(2) The garage owner starts the repair and finding that he needs to buy an expensive part, makes use of online texting service LookNoThumbs.com to send a text message to the car owner seeking authorisation to proceed.
(3) The car owner, although in an important meeting, receives the text message on his mobile and immediately texts back his authorisation.
(4) The garage owner orders the part which, after it arrives one hour later, allows him to complete the repair by mid-day.
(5) The garage owner uses LookNoThumbs.com to text the car owner confirming the job is complete, the price and the latest pick up time.
(6) The car owner picks up his car at 5.25pm, pays the garage owner and everyone goes home happy.
Business benefits of online texting for garage owners:
- Less time spent on job administration
- Quicker response times on job authorisations
- Garage capacity is freed up for more turnaround on jobs
- Happier customers at the end of the repair
- Speedier payment
- Word of mouth spreads about how efficient the service is at this garage attracts new customers.
No doubt about it, online texting with LookNoThumbs.com delivers real business benefit to the garage business. If you are a garage owner, why not join up, the benefits of online texting await you!
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[...] Read more detail about the business benefits of online texting? Click this link. [...]