Text, Easily. Official Blog of LookNoThumbs.com, the Home of Online Texting

Hairdressing Business Attracts Customers with Online Texting

Online texting is an efficient and easy way for hairdressing businesses to improve customer service, attract new and retain old customers.LookNoThumbs.com offers an online texting service that hairdressing salons are using to keep in touch with customers and increase bookings.

Here is a typical scenario, without the use of online texting:

(1) The customer calls three weeks in advance and books a 2 hour appointment on a Saturday morning.

(2) On the day of the appointment, the customer not only doesn’t turn up but doesn’t give enough notice to fill the spare chair for the two hour period.

(3) The receptionist spends 15 minutes trying to contact the customer by telephone but is unsuccessful.

(4) The appointment remains unfilled and both the stylist and the shop lose money.

Now, using online texting, here is the new scenario:

(1) The customer calls three weeks in advance and books a 2 hour appointment on a Saturday morning.

(2) As usual on the day before busy mornings, the receptionist uses online texting service LookNoThumbs.com to send a text message to remind all customers of their appointments the next day.

(3) The customer in question, realizing she cannot make the appointment, calls the salon and cancels her appointment.

 (4) The salon, knowing that this stylist is now free for two hours the next morning, fills the newly available time with appointments for two customers who call in later that day.

(5) The salon and the stylist don’t lose the booking and the customers who were able to make late bookings are delighted.

Business benefits of online texting for salon owners:

- Customers will appreciate reminders of upcoming appointment in advance.

- Cancellations will be received with enough time to allow re-booking of stylists.

- System can be used to offer special promotions and offers at quieter times.

- Customers who haven’t been in for a while can be prompted to return.

- Word of mouth spreads about how the salon is keeping customers well informed.

It is clear that online texting with LookNoThumbs.com delivers real business benefit to the hairdressing business. If you are a salon owner, why not join up, the benefits of online texting await you!