Corporate Travel Agents Inform Clients with Online Texting
Online texting is an efficient and easy way for corporate travel businesses to improve customer service, attract new and impress old customers.
Here is a typical scenario, of great customer service using of online texting:
(1) The client’s flight home is cancelled and he calls in to inform his travel service agent seeking advice on what to do next.
(2) The service agent discovers that there are no more flights out that night and also that the best hotels in the area are booked for a major medical conference in the town. She informs the client that she will need to hunt for accommodation and will confirm new the client’s new travel details with an SMS text message.
(3) Realising that she might need to go for a budget hotel for this client, she goes ahead and immediately rebooks the flight out in the morning and, 10 minutes later, a room in the nearest hotel.
(4) The hotel has no internet connection for guests which would make it awkward or impossible for the client to pick up emails. However, the LookNoThumbs.com service allows the client to receive confirmation information by SMS directly to his mobile phone.
(5) She calls the client and explains the new travel arrangements and while on the phone, sends the travel details using the online texting service from LookNoThumbs.com. The client, although disappointed by the earlier cancellation, is delighted that the travel agent has promptly confirmed new travel and accomodation arrangements via an SMS online text message.
Business benefits of LookNoThumbs.com online texting for corporate travel agents:
- Customers will appreciate easy access to travel details on their mobile phones.
- Clients will have the mobile phone with him at every airport / hotel / car rental check-in desk.
- Information can be sent while client is in the air and picked up immediately on landing.
- “Reminders” can be scheduled to send to clients. For example, “Please send me your dates for Geneva by Friday at 1pm to avoid the higher fares”.
- Client does not need to complete the free sign up to use the service, all that is needed is a mobile phone.
- Customer service is improved by including another client communication channel.
- The agent need not know whether client’s mobile phone supports email.
- The agent can copy and paste exact itineraries and codes from booking confirmations, eliminating errors.
- The agent can optionally keep email copies of messages sent for record-keeping and billing purposes.
- The agent can notify client teams of changes all at once using group messaging.
- The agent need not be tied to the office to keep up with developments; client replies can go the agent’s mobile phone.
- Agents can provide customer service announcements for clients already travelling using group texts, for instance to alert clients to airport closures, industrial action, expected delays, extra security measures and other travel related events.
It is clear that online texting with LookNoThumbs.com delivers real business benefit to the corporate travel business. If you are a travel agent, why not join up, the benefits of online texting await you!
[...] jhannaway has something worth reading today (Corporate Travel Agents Inform Clients with Online Texting)Here’s a brief bit, but follow the link for the rest.(2) The service agent discovers that there are no more flights out that night and also that the best hotels in the area are booked for a major medical conference in the town. She informs the client that she will need to hunt for … [...]