Posted by jhannaway on Mar 26, 2008 in
Benefits,
Get Creative,
Promotions,
Restaurants Why would restaurants offer free online texting from www.looknothumbs.com to their customers?
It is a simple case of using online texting to build and maintain customer contact by keeping a real time direct marketing channel permanently open. How does it work? Easy, here’s how.
1. The restaurant buys some bulk text messages from www.looknothumbs.com.
2. With the right package, the restaurant also gets to advertise for free on the www.looknothumbs home page. It works out a lot cheaper than an advert in the local newspaper and the potential visibility is wider.
3. The restaurant sets up some Alerts within the looknothumbs web-site promoting their best deals for customers. For example, “Free Bottle of Wine per Table of Two”, or, “Kids Eat Free” which could be sent out during quiet periods.
4. The restaurant has to then promote the LookNoThumbs Alert to their diners. This could be easily done by adding a tagline to their till receipts. People will read these and with some gentle prompting will sign up to receive LookNoThumbs Alerts from the restaurant.
5. When the customers sign up for a subscription, they get five (or maybe ten) LookNoThumbs online texting messages from the restaurant to use as they see fit. Effectively, a “free gift” paid for by the restaurant.
6.The restaurant in building a LookNoThumbs.com subscription list opens up unbounded business benefits and opportunities in terms of future direct marketing promotions using SMS and online texting.
7. Reread this message. The opportunity offered by this online texting service will help grow your restaurant business faster than a “Kitchen Nightmare” makeover by Gordon Ramsay. Make sure you understand it ( yes ) and don’t miss out as competitors get in there first.
I told you it was easy. Try it now, it’s cheaper than an ad in the local paper.
LookNoThumbs.com the Home of Online Texting.
Contact us at info@looknothumbs.com to get more information.
Tags: Benefits, Corporate, free, messages, messaging, mobiles, Online Texting, owner, Restaurants, SMS, text
Posted by jhannaway on Mar 3, 2008 in
Benefits,
Great Ideas,
Travel,
Uncategorized Online texting is an efficient and easy way for corporate travel businesses to improve customer service, attract new and impress old customers. LookNoThumbs.com offers an online texting service that corporate travel agents are using to keep in touch with clients and increase customer satisfaction.
Here is a typical scenario, of great customer service using of online texting:
(1) The client’s flight home is cancelled and he calls in to inform his travel service agent seeking advice on what to do next.
(2) The service agent discovers that there are no more flights out that night and also that the best hotels in the area are booked for a major medical conference in the town. She informs the client that she will need to hunt for accommodation and will confirm new the client’s new travel details with an SMS text message.
(3) Realising that she might need to go for a budget hotel for this client, she goes ahead and immediately rebooks the flight out in the morning and, 10 minutes later, a room in the nearest hotel.
(4) The hotel has no internet connection for guests which would make it awkward or impossible for the client to pick up emails. However, the LookNoThumbs.com service allows the client to receive confirmation information by SMS directly to his mobile phone.
(5) She calls the client and explains the new travel arrangements and while on the phone, sends the travel details using the online texting service from LookNoThumbs.com. The client, although disappointed by the earlier cancellation, is delighted that the travel agent has promptly confirmed new travel and accomodation arrangements via an SMS online text message.
Business benefits of LookNoThumbs.com online texting for corporate travel agents:
- Customers will appreciate easy access to travel details on their mobile phones.
- Clients will have the mobile phone with him at every airport / hotel / car rental check-in desk.
- Information can be sent while client is in the air and picked up immediately on landing.
- “Reminders” can be scheduled to send to clients. For example, “Please send me your dates for Geneva by Friday at 1pm to avoid the higher fares”.
- Client does not need to complete the free sign up to use the service, all that is needed is a mobile phone.
- Customer service is improved by including another client communication channel.
- The agent need not know whether client’s mobile phone supports email.
- The agent can copy and paste exact itineraries and codes from booking confirmations, eliminating errors.
- The agent can optionally keep email copies of messages sent for record-keeping and billing purposes.
- The agent can notify client teams of changes all at once using group messaging.
- The agent need not be tied to the office to keep up with developments; client replies can go the agent’s mobile phone.
- Agents can provide customer service announcements for clients already travelling using group texts, for instance to alert clients to airport closures, industrial action, expected delays, extra security measures and other travel related events.
It is clear that online texting with LookNoThumbs.com delivers real business benefit to the corporate travel business. If you are a travel agent, why not join up, the benefits of online texting await you!
Tags: Benefits, Corporate, free, messages, messaging, mobiles, Online Texting, owner, SMS, text, Travel
Posted by jhannaway on Feb 26, 2008 in
Benefits,
Great Ideas,
Restaurants
Online text messaging is an efficient and easy way for restaurants to improve customer service, attract new and retain old customers.
LookNoThumbs.com offers an online text messaging service that restaurants are using to increase the number of new and repeat customer visits. They are doing this by sending online text messages during quieter periods offering discounts to customers who have opted to receive those offers whenever they are available.
Here is the scenario, without the use of online text messaging:
(1) It is a Wednesday night, which although normally busy, is quiet because everyone is watching the city’s two biggest teams battling it out in a cup semi-final.
(2) The restaurant is fully staffed with employees trying to keep busy and although the restaurant is very tidy, not much food is getting sold.
(3) The restuarant owner looks around his quiet dining room and wonders, “Wouldn’t it be great to have customers walk in just when you need them?”.
(4) The restaurant closes early that night with takings down and costs at the usual Wednesday level.
Now, using online text messaging, here is the new scenario:
(1) The restaurant owner places two LookNoThumbs.com Alerts into his user account. One titled “Special Offer for Diners” the other “Special Offer for Takeaway”.
(2) Subscribers to these offers will grow over time through promotion of LookNoThumbs.com on restaurant collateral (menus, receipts, table cards) and also through word of mouth.
(3) On the Wednesday in question, which represents any quiet night, the restaurant owner goes into his LookNoThumbs.com subscription list and, seeing around 100 subscribers to each list, decides to send out 50 messages to the diner alert offer and 25 to the takeaway alert offer. He does this just before half-time on the big game.
(4) Just after the half-time whistle blows he takes 12 calls for home deliveries from people who are too engrossed in the game to be bothered preparing food. He also gets two booking for four from people at the game who want to eat before going home.
(5) Half an hour after the game ends, he fills another four tables with additional diners all of whom have received the alert at the game and decided to pop in on the way home.
(6) The restaurant ends the evening on a high with a lot of happy customers, even those whose team lost, discussing the great food and the marvel of getting offers directly from the restaurant to their mobiles.
Business benefits of online text messaging for restaurants:
- Placing the LookNoThumbs.com advertising the subscription service on existing menu collateral costs next to nothing.
- Customers can choose which LookNoThumbs.com alerts they would like to receive from the restaurant.
- Customers join LookNoThumbs.com for free and do not have to pay to subscribe to or receive alerts from the restaurant.
- As subscriptions grow, the restaurant will have a ready list of customers who are open to considering a visit to, or purchase from, the restaurant when a good deal is on offer.
- The restaurant owner is in control of how many texts are sent out to each of the subscription lists.
- Subscribers can opt into alerts or just as simply opt out when they choose. There is no tie in from LookNoThumbs.com … the great offers from the restaurant will keep customers on the list.
- Restaurant owners can directly connect with customers just when they need them most.
- The cost of the online texting alerts and promotions will be easily off-set by the increase in bookings.
- Customers will be happier with the great dining offers they receive direct from the restaurant and will feel more loyalty towards it.
- Restaurants can expect to show a marked increase in revenues for their known quiet periods.
- Word of mouth spreads about how great the offers are from the restaurant and, matched by the excellent service they receive, new customers are attracted by their friends recommendation.
No doubt about it, online texting with LookNoThumbs.com delivers real business benefit for the restaurant business. It allows the restaurant owner to answer the question, “Wouldn’t it be great if customers would walk in just when I need them?”.
If you are in the restaurant business, why not join up and get the LookNoThumbs.com logo included in your menus, till receipts and table cards. What have you got to lose? The benefits of online text messaging alerts await you!
Tags: Benefits, free, messages, messaging, mobiles, Online Texting, owner, Restaurants, SMS, text